When someone posts a review on Amazon it goes through a review process, personally I have never had any reviews rejected by their moderation, or removed following publication, but it seems others have!
In particular there was an article published on the Forbes website entitled Amazon Tackles Review Problem, Deletes Wrong Reviews. This article was published in November 2012, although I have only just found it because of what happened last week to one of my clients.
Lisa Cherry recently published The Brightness of Stars which I formatted for her for Amazon Kindle. Lisa held a competition for her launch and was giving copies of her book away as prizes (as well as other books by other authors). One of the prize winners was my mum, this had nothing to do with me at all, but I wanted to be as honest as possible with this post so you have all the information.
My mum was excited to win a copy of Lisa’s new book and started reading it immediately. Having finished it last week she wanted to write a review for Lisa, and did so on Amazon. That’s when things took a bizarre turn, the review wasn’t approved and Amazon suggested that my mum had a financial interest in the book, and received an email similar to the one above in the Forbes article.
Here is a link to a post my mum wrote on her own blog – Amazon making false claims about my honesty!
We have no financial interest in Lisa’s book, she is one of my many clients who pays me to format her books, I don’t receive royalties or bonuses based on sales and neither does my mum, her review was genuine, you can read it on Goodreads where it’s now posted – http://www.goodreads.com/review/show/619128061
What I don’t understand after reading the Forbes article, is how can Amazon threaten to remove the authors book if a reviewer repeatedly contacts them about being wrongly accused? How is this the author’s problem?
I have been looking at the Amazon Customer Review Guidelines which seem very fair, but when they wrongly accuse someone, then what?
Have you had similar problems?
Did you contact Amazon and what sort of response did you receive?
I hope to give some exposure to some of the ‘behind the scene’ goings on at Amazon when authors work so hard to produce a great book and obtain great reviews, it’s an uphill struggle already without Amazon taking things into their own hands.